Health Concerns
Please advise the Massage Therapist when making your booking or when you arrive to your appoint if you have concerns. You can also leave messages on the online booking also!
Things that we need to know are if you are pregnant or breastfeeding, if you suffer from any medical conditions, injuries and allergies or if you have any special requests as some treatments may not be safe or suitable to be carried out.
Reservations & Cancellations
We recommend booking in advance. Credit card details are required to make and confirm any booking.
Please be aware that cancellations must be made 24 hours prior to the treatment for new customers. A full cancellation fee will be charged unless valid reasons that can be verified is supplied. We regret that it may also be necessary to treat appointments as cancelled, for clients arriving more than 15 minutes late. If you are running late please call to inform us and we can either reduce you appointment time if required.
Spa/Massage Centre Etiquette
We recommend that you arrive a few minutes before your spa or massage appointment. This will give you time to check in, fill out our client information/waiver and unwind. Also your therapist will discuss any other issues or requests.
The use of the infrared sauna room or spa capsule is a great idea prior to a massage treatment as it helps you to relax. If you wish to arrive early, we suggest you arrive 40 minutes prior to your appointment. There is a charge for using these facilities.
Children
Children under the age of 16 may have treatments as long as they are accompanied by adult who has signed a consent form. If the child is between 16 and 18 years of age, they can have treatments without an adult, but the adult must sign a consent form. All junior treatments must to be approved by the Spa Manager.
If you are uncomfortable with anything during your treatment (e.g. the pressure, the music or the temperature) please feel free to let your therapist know as they will be more than happy to make any necessary adjustments.
Spa/Massage Attire
When arriving at the spa you may change into a robe and slippers in our changing rooms or you may go straight to your treatment room as you are. Please feel free to wear whatever makes you comfortable. You may be asked to remove certain clothing but the most important thing is that you are comfortable. Our therapists will keep your body draped in towels and only expose each area being treated. In wet treatments such as body scrubs and body wraps, you will not always be draped. Swimsuits are optional in these treatments and we have disposable underwear if you prefer.
